homeowners
At Bridgeford Homes, our commitment to quality extends far beyond the day you receive your keys. We are proud to build homes of exceptional design and craftsmanship, and we remain dedicated to supporting you throughout your journey of ownership.
Our Aftercare service is designed to provide prompt, professional assistance with:
• Reporting defects or concerns within your home
• Guidance on warranties and ongoing maintenance responsibilities
• Access to certification and compliance documentation
• General after-sales enquiries
Relevant documents and warranty information can be
found in your after-sales pack.
However, if you require further assistance, additional documentation, or wish to report an issue, please complete the contact form and a member of our team will be in touch.
REPORT A SNAG
Found an issue in your new home? Let us know and we’ll arrange for it to be logged and resolved as quickly as possible.
RAISE A COMPLAINT
If something hasn’t met your expectations, you can raise a complaint and we’ll investigate it fairly and respond as soon as we can.
Customer Charter
Our Customer Charter sets out our promise to support you at every stage of buying and living in your new home.
general homeowners support
If you need support, please complete the form below and a member of our team will be in touch.
New homes quality code
Bridgeford Homes is committed to delivering excellent customer service in line with the New Homes Quality Code.
This means you can expect:
• Clear and honest communication
• High standards of build quality
• Effective after-sales support
• Access to an independent complaints process, if required
More information can be found on the New Homes Quality Board and New Homes Ombudsman websites or by downloading the New Homes Quality Board Code of Practice.
For New Home Reservations made from 2 March 2026 on Developments which began in 2026 – NHQB Code of Practice Version 2 (March 2026) applies
